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Orders typically ship within 1-3 business days from the time your order is received. Please note that weekends do not count as a shipping day. Our cut-off time for processing Next Day (Overnight) or 3 Day shipments is 10:00 AM EST.
How long will it take to get my order?
It depends on where you are. We process orders within 1-3 business days and ship them as soon as possible. Once packages are processed it will take 2-6 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use USPS and FedEx in the USA and local courier partners for last mile delivery orders. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. If your order was placed within 30 days, please refer to our returns center located here to return, or exchange the item.
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Our products are covered by a 90 day warranty from the day they were bought, when used under normal conditions and for the purpose intended. We recommend 1 card per slot and not to over stuff any pockets. If you do put more cards in there than recommended, the leather can stretch out of shape and put undue stress on the stitching and other materials.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
In order to make a warranty claim, you need to have purchased your Vellaire Case through our website.
4925 Avenue H, Rosenberg, TX, 77471