Returns must be in new and unused condition. Returns must be received at our warehouse within 30 days from purchase date for a refund. Store credit will be issued for returns received after 30 days and up to 45 days from date of purchase. Returns and exchanges will not be accepted after 45 days. No restocking fees. Gift returns will be processed as an exchange or store credit only. Customer is responsible for any return shipping charges. Shipping is nonrefundable. Final Sale Items are NOT protected by Vellaire’s Warranty Policy and are not returnable. Click here for our full return policy.
What is the Return Shipping Policy?
We understand that there are times you may need to return your product and we offer a 30 day window to return the item for a refund if in unused and perfect condition (less original shipping fees). If you would like to return your item, there is no restocking fee, however you will be responsible for paying the shipping back to us. Please allow 5 - 7 business days after receipt for us to process your request. We don’t accept return or exchange for personalized items
What is the Gift Return Policy?
All gift returns must be requested through the original order placed. To request the return, please have the original order number and email address listed on the order. Final Sale Items are NOT protected by Vellaire’s Warranty Policy and are not returnable.
Can I Add a Personal Note or Message to My Package If It's a Gift
Unfortunately, we are unable to include personal messages or notes in our packages - even if they are gifts. If you would like to add a message or card to your package we recommend having the order shipped to your personal address first.
I Am Trying To Place an Order and I am Having Trouble.
You can send an email to firstname.lastname@example.org, or call our toll free Customer Service support line during normal business hours Monday - Friday 9 am - 5 pm EST at 1 832-605-0100
I Just Placed my Order and I Realized I Need To Change my Shipping Address.
Contact us as soon as possible at email@example.com or 1 832-605-0100 Monday - Friday 9am - 5pm EST.
I Still See my Order as Processing, Did It Ship?
Once an order is placed we do our best to ship it as soon as possible. For standard ground shipping please allow approximately 7 - 10 days for delivery based on your location. We ship from our warehouse located in TX. For ground express please allow 3 - 5 business days for delivery. Expedited shipping should deliver within 1 - 3 business days. Please note that only Expedited shipping will ship same day if the order is placed prior to 2pm EST. If placed after 2pm EST the order would ship next business day. Our warehouse facility does not ship on Saturday or Sunday.
You can also review your account page for order status. For any further questions please reach out to us at firstname.lastname@example.org or contact us at 1 832-605-0100 Monday - Friday 9 - 5pm EST.
Will My Order Ship Over A Weekend Or On A Holiday?
Please note that our business days are Monday through Friday 9 - 5 EST. We do not ship over the weekend or observed holidays. (Ex: Memorial Day, July 4th, Labor Day, etc.)
I Have Not Received A Notification Since Placing my Order.
This may occur if the email address was mistyped when the order was entered. Please contact email@example.com or call us at 1 832-605-0100
My Order Is Missing.
If your tracking number does not show an updated delivery scan, we require a 21 day waiting period to allow the carrier time to deliver the order. After 21 days, if there are no updates from the carrier, please notify us and we will reship your order with a signature required for delivery.
I Received My Order and I am Missing An Item.
If you open your package to find something missing, please firstname.lastname@example.org
I Just Received my Order and I Want To Exchange Something.
Promotion codes must be entered at checkout to receive the applicable discount off your total eligible purchase. Promotion codes are not combinable with any other offers and are not valid on past purchases. Promotion codes are valid for a limited time and subject to change at any time.
International Shipping Policy
We currently ship internationally to Canada. For international shipments, we ship via USPS and FedEx. Shipping times may vary from what is shown on the rate. Customer is responsible for duties & taxes.